Solano County Library Kanopy FAQs

 

Kanopy has a very informative help section that will answer many customer questions.

 

Specific Solano County Library Kanopy FAQs are:

 
 

WHAT IS KANOPY?

Kanopy offers movies and documentaries for film lovers. It is a streaming movie collection that showcases more than 30,000 of the world’s best, classic, and groundbreaking films. Kanopy lets Solano County Library provide access to collections that cinema-loving patrons have been requesting such as the Criterion Collection, Great Courses, award-winning documentaries, film festival favorites and foreign films. Kanopy also includes educational and engaging videos for children of all ages including: Muzzy Language videos, popular PBS shows and more.

HOW DO I SET UP AN ACCOUNT IN KANOPY?

You’ll need an email address, full service Solano County Library card number, and PIN.

To create an account:

  • Go to Kanopy (link to be added here) and select Sign up. Enter your first and last name, email address and a password of your choice.
  • Check for an email from Kanopy and click the link to confirm your account. This will return you to Kanopy's website.
  • Enter your library card number and PIN then click Save.

In the future, you will log in using your email address and the password you created. You only need your library card number and PIN for the initial setup.

CAN MY CHILD CREATE THEIR OWN KANOPY ACCOUNT?

Kanopy limits use to customers 13 years of age or older. During the sign up process, a customer must acknowledge they are over 13 years of age. In order to abide by the Terms of Services, if they are under 18 (and over 13) they agree to use the service only with the involvement of a parent or legal guardian.

DO I NEED TO BE CONNECTED TO THE INTERNET TO ACCESS KANOPY?

You will need an internet connection to watch videos on Kanopy. Films cannot be downloaded to a computer or device; they only stream through the internet.

WHICH DEVICES ARE SUPPORTED?

Films can be streamed from any computer, mobile device, and most smart TVs by downloading the Kanopy app for iOS, Android, AppleTV, Chromecast or Roku.

HOW MANY TITLES CAN I CHECK OUT?

Solano County Library customers can check out 6 titles per month. The monthly borrowing limit resets at 12:01am on the first day of the new month.

WHAT IS THE LOAN PERIOD FOR KANOPY TITLES?

72 hours (3 days) of unlimited views of the selected video.

HOW DO I BORROW AND PLAY TITLES?

On the home screen, browse titles or search for a specific item.

  • Click or tap on a title image, then click or tap the play icon to borrow and begin viewing the item. You are allowed 6 titles a month.
  • Once you press play on a film, you have 3 days to view it as many times as you’d like without using another play credit.
  • Once you have reached the limit of 6 titles, you will not be able to stream any new films until the 1st of the next month, when the monthly limit resets.

HOW CAN I KEEP TRACK OF MY TITLES?

You can track your viewing activity by visiting My Dashboard > Recently Viewed. The Recently Viewed page will list every video you have ever watched, even after the 3-day period has ended. If a video is still within the 3-day viewing period, the list will include the amount of time left on that viewing period.

CAN I PLACE HOLDS ON TITLES?

Films are always available—no holds required!

CAN I RENEW MOVIES THAT I HAVE CHECKED OUT?

Renewing is not allowed but you can get the film again immediately if you haven't reached your monthly checkout limit.

NEED HELP?

Visit Kanopy’s help page https://help.kanopy.com/hc/en-us to learn about using devices, apps and even your TV to stream Kanopy today.